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Whether you are trying to figure out which tool covers a specific vehicle, chasing down an order, or running into trouble on a job, Lockpicked is here to help. The team behind Lockpicked are active users of these tools — not just resellers — so when you ask a technical question, you get a genuine answer rather than a referral to a manual. Use the contact form at lockpicked.com/contact and describe what you need. For the fastest possible response on technical questions, include your vehicle make, model, and year, along with the tool model number if you already have it.

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How to Reach Lockpicked

Contact form

The primary way to get in touch. Fill out the form with your name, email, and message. You will get a response from a real person who knows the product.

Affiliates program

If you want to refer customers and earn a commission, the affiliates program is at lockpicked.com/affiliates. Locksmiths, trainers, and content creators are all welcome to apply.

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What Lockpicked Can Help With

The most common question, and an important one to get right. Lishi tools are keyway-specific, so choosing the wrong one means it will not fit the lock. If you tell the team your vehicle make, model, year, and the type of key (standard blade, laser-cut/sidewinder, flip key), they can confirm which tool you need before you order.
For automotive work, the keyway is determined by the vehicle’s lock cylinder, not the key shape alone. When in doubt, include your VIN — the team can cross-reference it against the correct keyway profile.
If you have received a tool and are not sure it is genuine — perhaps the verification sticker looks unusual or the code does not validate at lizhiqintool.com — contact Lockpicked with a photo and your order details. Authentic Mr. Li tools should always have the face logo etched into the metal and an orange scratch-off sticker that validates successfully at the official verification site.
For order tracking, shipping timelines, and customs questions, use the contact form and include your order number. Lockpicked ships internationally from the factory, with delivery to most US addresses in approximately 7–10 business days. Full tracking is provided for every order.
If a tool is not behaving as expected — the picking tip feels off, the decode is not matching the key that opened the lock, or the tension arm is not giving you the feedback you expect — include your tool model number and a description of what you are observing. The team can often diagnose technique issues or identify whether the tool may need inspection.
For the fastest technical response, include: the tool model (e.g., HU66, HON66), the vehicle make/model/year, and a description of the specific behavior you are seeing. Screenshots or short video clips attached to your message are also helpful.

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Community and Training Resources

Beyond Lockpicked’s direct support, the Lishi community has built a strong network of forums, groups, and official resources. These are worth bookmarking regardless of your experience level.

Lock Picking 101 forums

The long-running community forum for locksmiths and enthusiasts. Extensive threads on Lishi technique, vehicle-specific tips, and comparisons between tools. A good place to search before posting a question — chances are someone has already worked through the same problem.

Lishi Facebook groups

Several active Facebook groups are dedicated to Lishi tools and automotive locksmithing. These are fast-moving communities where working locksmiths share real-world experience. Search “Lishi tools” or “automotive locksmith” to find the most active ones.

Mr. Li's official training videos

Mr. Li personally recorded a series of training videos demonstrating how his tools work — including technique, tension, and how to read the decode scale. These are linked directly from individual product pages throughout the Lockpicked catalog. Watch them before your first job with a new tool.

Verify your tool's authenticity

Enter your orange label scratch-off code at lizhiqintool.com to confirm a tool is genuine Original Mr. Li. For Original Lishi (red label) tools, verification is at originallishi.com. Use these sites any time you receive a tool and want to confirm it came from the factory.

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Quick Reference: Verification Sites

Lockpicked stocks Original Mr. Li tools (orange label), not the Original Lishi (red label) line. Both are made by the same factory, but they use different verification systems and different distribution channels.
BrandLogoVerification site
Original Mr. Li (orange label)Mr. Li face logolizhiqintool.com
Original Lishi (red label)Mr. Li face logooriginallishi.com
If the code on your tool does not validate on either of these sites, contact Lockpicked with your order details and a photo of the sticker. Do not use a tool you cannot verify.

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Before You Contact Support

1

Check the product page

Each product listing on Lockpicked includes the compatible vehicles and keyway information. Mr. Li’s training videos are also linked from product pages — watch the video for your specific tool first.
2

Search the forums

Lock Picking 101 (lockpicking101.com) has years of archived discussion on Lishi technique and vehicle-specific tips. A quick search often surfaces exactly the guidance you need without waiting for a reply.
3

Verify your tool

If you suspect an issue with the tool itself rather than technique, verify the anti-counterfeit code at lizhiqintool.com first. A failed verification is important context to include in your support message.
4

Submit the contact form

Head to lockpicked.com/contact, describe your situation, and include your vehicle make/model/year and tool model number. The more specific you are, the faster you will get a useful answer.